Terms and Conditions

  • These terms and conditions apply to all agreements and contracts made between You (‘you’, ‘your’) and Us (‘Trustist Limited’ or ‘Trustist Franchising Limited’, ‘Trustist Reviewer’, ‘us’, ‘our’), whether written, verbal or understood through ongoing software usage.
  • Our Product
    • You are entering into a contract with Trustist Limited or a subcompany thereof.
    • Your contract allows you to use your Trustist Reviews code on your sites as agreed in your contract.
    • To add additional locations, email us at [email protected].
    • The Trustist products remain the intellectual property of Trustist Limited at all times.
    • Should billing or payment information fail at any point, we reserve the right to block our software from operating.
    • Our software is universally accessible, with exceptions as follows:
      • Reviews: 18+ sites which are unable to gather stars in searches and therefore cannot be supported.
  • Product Costs
    • Our platform costs vary based upon your software, package, and number of locations.
    • Charges are exclusive of VAT and detailed in Section 2 of your contract.
    • For non-UK payments, charges exclude conversion fees.
    • Contracts auto-renew unless canceled per the terms below.
    • Trustist Limited reserves the right to increase service costs at renewal by a minimum of CPI + 2%.
  • Commission Payments: Reviews
    • Commission is paid for the first 12 months of a referred client’s contract.
    • Continued commission is based on referring new clients within 12 months.
    • Referral commission is calculated based on the number of referred clients:
      • 1 client referred - 10% of total price paid to Trustist
      • 2 clients referred - 11% of total price paid to Trustist (across referred clients)
      • 3 clients referred - 12.5% of total price paid to Trustist (across referred clients)
      • 4 clients referred - 14% of total price paid to Trustist (across referred clients)
      • 5+ clients referred - 15% of total price paid to Trustist (across referred clients)
    • Referral commission payments will be made to your nominated bank account.
  • Cancellation: Reviews
    • You may stop the auto-renewal of the contract based on the cancellation policy.
    • You must give Trustist Limited at least three months’ notice of your renewal date in order to stop the contract auto-renewing.
    • This notice must be made in writing via email to [email protected].
    • The contract may only be exited at the renewal date.
    • Trustist will send out a reminder of your contract renewal 30 days prior to your last cancellation date.
  • Money Back Guarantee: Trustist Reviews
    • We promise to increase one or more of the following items, subject to correct implementation of the software:
      1. Clicks from Google
      2. Star Rating visible in organic Google searches
      3. Click-through rate
      4. Impressions in Google
  • Miscellaneous
    • Trustist adheres to the Digital Markets, Competition, and Consumer Act 2024.
    • Trustist Limited has a duty to provide the services as outlined in your contract.
    • These services will be active from the date of contract signing.
  • Complaints Policy
  • Our Company
    • Trustist Limited
      Blake House
      66 Bootham
      York
      YO30 7BZ